Seems like the more technology we get, the greater the opportunity for error. I'm not talking about just the big things, like when your email server servers decide to service their service.
Those kinds of things are endurable, though barely, even though you know the I.T. guy you complained to hours ago is sitting at his distant keyboard playing World of Warcraft and using his customer service politeness manual to prop up his Cheetos.
Perhaps things would work better if we were allowed to tip our server.