We are so dependent on automation. Naturally, sometimes it's scary.
Like recently I heard one of those radio emergency broadcast things, an automated Amber Alert. Amber Alerts sometime have a voice that's created digitally, so all the agency putting out the alert has to do is type in the relevant information.
That way if the person doing so is excited, or out of breath, or has any of the myriad vocal faults we all possess, like say, a terminal mumble, those things don't affect the audio quality of the alert. It's all part of the emergency system upgrades the Federal Government has been instituting.
You may remember the old days when an alert from the Emergency Broadcast System would come on and the audio quality was so terrible and the sound so scratchy that all you heard was unintelligible garbled garbage.
The new Emergency Alert System is supposed to change that. Now the voices are clear, audible, and intelligible, even if they're only slightly better than robotic.
But in the case of the alert I heard, it became clear that human input error may have caused a problem. The first clue was that the robot voice said to call, "nine hundred and eleven." What? I thought, that's a weird way to say 911. Then it got worse.
The robot, apparently reading numbers without appropriate dashes as it's software determined it to do, said further calls for information could be directed to "three billion, six hundred and seven million, five hundred and thirty-five thousand, four hundred and sixty two."
That would be 360 dash 753 dash 5462 in the language of AT&T. And you and me.
Clear is great, so thanks EAS. Now let's work on meaningful. Like all things technological, the underlying logic is still determined by us fallible humans.
America, ya gotta love it.
Monday, August 20, 2012
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