Seems like the more technology we
get, the greater the opportunity for error. I'm not talking about just the big
things, like when your email server servers decide to service their service.
Those kinds of things are
endurable, though barely, even though you know the I.T. guy you complained to
hours ago is sitting at his distant keyboard playing World of Warcraft and
using his customer service politeness manual to prop up his Cheetos.
Perhaps things would work better if
we were allowed to tip our server.
I'm actually talking about the
mundane error of calling a wrong number. In the early days, it was fairly
obvious that that was what you'd done. The wrong person answered the phone, you
realized your error, mumbled a courteous apology, and were on your way.
Then the phone answering machine
"improved" that technology. Again, you could tell pretty quickly who
you'd accidentally called and could either hang up, or apologize if you didn't
want to keep them wondering from whom the mysterious call originated.
Then the anonymous answering
machine improved things worse. "The person at 555-555-5555 is not
available, please leave a message." That could be risky, so you left a
message to someone, hoping it was the right one, or hung up.
Then we got what I got the other
day. My first wrong-texter. Some woman sent me an intimate text about her and
her daughter testing negative for something and her not letting her daughter go
over to another teenager's house again and so on.
And she had no idea she'd missed a
digit or two when she texted my wrong number with this very personal message.
When it comes to magnifying human
error, technology is great!
Hope I never get a wrong-texter
from Anthony Weiner...
America, ya gotta love it.
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