Recently, when I signed up for a
phone plan with Verizon for the first time, there were a number of options I
had to consider after selecting the basic data plan. One was fairly
straightforward. It was whether or not I wanted to have insurance and if so
which of the three levels of plans would fit comfortably into my pocketbook and
my paranoia.
The other selection I had to make
was whether I would like a detailed bill. And if so, would I be willing to pay
$1.95 a month for that privilege. What? Why wouldn't a detailed bill be part of
the bargain? That's like paying for your bag on an airplane trip.
Exactly. It's the a-la-cartism of
modern society. Wherever possible things are broken out into separate (and
apparently non-detailed) bills. Interestingly, the plan I chose had unlimited
texting, something they charged individually for before.
I rejected the detailed bill offer,
at least until I see how detailed my actual bill is in a month. It is a little
worrisome though. Because recently Verizon and AT&T and T-Mobile have all
been in the FTC's sights for illegal "cramming" of bills.
Cramming is charging for in-app
services they allow from third party suppliers. From which they take a cut.
Today's equivalent of the old 900 number long distance scams. So if I don't pay
for a detailed bill, how will I know of or complain about being crammed?
It's hard not to feel like a victim
in today's techno-culture. Especially with its new words. We can get spammed
and we can get crammed. I feel damned.
And we can pay extra on our bill
just so we know what bill we're paying for that bill for paying the bill. What
we can't get is good service.
America, ya gotta love it.
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